Open at end
|Term name||Open at end|
Track work not yet completed at the end of the time period.
Example use case: If your team ended the period with a higher backlog of Open at end than it started with Open at start, it could signal that they have too much work to handle.
|Definition||Count of conversation segments with activity during the report period, or within the 7 days prior, that remained open at the end of the period.|
|Location & attribution||