Touched conversations
Edited
Term name | Touched conversations |
Purpose | Measure collaboration and contribution by looking at all conversations where your teammates helped in some form, without narrowing your focus to just replies sent.
Example use case: Use the Touched conversations metric to understand which teammates are positively impacting your team by contributing actions other than direct replies. |
Definition | Count of conversation segments where the teammate did at least one of these actions during the time period of the report:
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Location & attribution |
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FAQ |
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