Choosing to make a shared inbox public means that all current and future teammates, tags and message templates in that workspace are automatically granted access to that inbox. This means that:

• The public inbox is visible to everyone in that workspace

• The public inbox is not visible to other workspaces

Step 1

Click the gear icon on the top right of Front, then select company or workspace settings in the left sidebar.

Step 2

Click Inboxes in the left menu and create a new shared inbox.

Step 3

In the Access section, select [Company/workspace name] - Anyone in the company/workspace. 

This setting does not automatically add the new public inbox to your teammates' sidebars. You can select which teammates need the inbox added to their sidebars in the Show this inbox in teammate sidebars dropdown.

Step 4

Click Create inbox to create your new public inbox.

Step 5 (optional)

Use the top navigation tabs to configure additional inbox settings, custom fields, or business hours.

Step 1

Click the gear icon on the top right of Front, then select company or workspace settings in the left sidebar.

Step 2

Click Inboxes in the left menu, select the inbox you'd like to edit, then click the Access tab.

Step 3

Select [Company/workspace name] - Anyone in the company/workspace. This will update access so that everyone in the workspace has access to this inbox, and will automatically grant access to future teammates. 

Step 4

Click Save. 

Navigate to the Access tab for the inbox that you'd like to remove the teammate from, then select Restricted. Hover over the teammate and select the checkbox that appears to the left. Click Remove, then click Save.

When you invite a new teammate to a workspace, all of the workspace's public inboxes will be pre-selected in the list of shared inboxes, and you will not be able to deselect any public inboxes.

All public inboxes will automatically be added to the new teammate's sidebar.