You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing shared inboxes, as well as select additional inbox access for any existing teammate.

You will need to be an admin to make these changes. Additional actions admins can take for teammates are described here.

Use these steps if you have an existing inbox and want to add teammate access for one or more teammates.

Step 1

Click the gear icon on the top right of Front and into the Company settings tab. Select Inboxes under the workspace you want to edit, and click the existing shared inbox.

Step 2

Click the Access tab at the top.

Step 3

Click the Add members button, then check off the teammates names you'd like to grant access to. Click Save when finished.

Use these steps if you have an existing teammate who now needs access to multiple shared inboxes.

Step 1

Click the gear icon on the top right of Front and into the Company settings tab. Select Teammates under the workspace name and click the teammate name.

Step 2

Click the Workspaces and shared inboxes tab. If you have one workspace, you'll see the tab as Shared inboxes.

Step 3

Select the type of access the teammate needs using the Workspace role dropdown menu.

Under the Access column, toggle on any existing shared inboxes you'd like to grant access to. Click Save when finished.