How to add a vacation responder when you are away
Planning a vacation? Create a vacation responder to automatically reply to your private emails from customers while you're gone.
Vacation responders are for individual inboxes only. See this article on how to create an out-of-office reply for team inboxes.
Click the gear icon on the top right of Front and into the Personal settings tab. Select Message templates, then Vacation responders, and Add a vacation responder.
Give your vacation responder a name, and complete the rest of the fields. If you choose to schedule the vacation responder, the end date is the last day you want the vacation responder to trigger.
Write your message and click Create. You can also use variables that will be replaced dynamically.
How it works
On your specified Start date, any inbound message sent to the channel you've specified in your vacation responder's settings will begin receiving your vacation responder's message as a reply, once every 4 days at most. The vacation responder will automatically stop sending after your specified End date. If needed, you can toggle off Enable during any period in order to pause the vacation responder.
If you have multiple private channels, you can select more than one channel in your vacation responder's settings, or you can create separate vacation responders for different channels.
Why isn't my vacation responder working?
A vacation responder may fail to reply to messages. There are some reasons why this might happen:
- The inbound message was auto-generated. Front will not send any auto-responses to auto-generated messages.
- That recipient received your vacation responder message within the last 4 days. Front will only your send vacation responder to a recipient at most once every 4 days.
- The inbound message was not addressed directly to your channel. For example, if firstname.lastname@example.org is my mail email address (and the channel connected to Front), emails sent directly to email@example.com should generally receive vacation responder messages. If firstname.lastname@example.org is an alias of email@example.com, emailing help@ will deliver messages to Front via my support@ channel, but no vacation responder messages will be sent.
Similarly, if I receive messages via a distribution list, those emails will be addressed to the distribution list, and not my channel, so while I will receive those messages in Front, no vacation responder will be sent.
What about my availability status?
In addition to setting up a vacation responder before going on vacation, you should also set yourself to Out of Office status so that any conversations you're assigned to will become unassigned if customers write to you; that way, your teammates can handle these conversations. However, if you have a shift set up, then an admin must remove you from the shift and add you back when you return. Otherwise, your shift will automatically set your status to Available during your shift time, even if you've manually set to Out of Office.