Spam in Front
Overview
Front does not perform spam analysis. We sit on top of your email provider, so all messages that make it to your inbox will appear in Front. However, we do provide some options in Front for manually labeling spam and blocking senders.
Deleting spam in Front will not sync to Gmail/Office 365 or vice versa, as Front does not sync permanent deletions with other services.
Spam menu
Mark as spam / Block sender
If a message comes into Front that looks like spam, click the exclamation point icon to open the spam menu. Mark as spam will label only the current conversation as spam. Block sender will label the current conversation and all subsequent messages from this contact.
To use the Block sender feature in a shared inbox, you will need the permissions Conversations - Delete / mark as spam and Shared contacts - block sender. Check out this article to learn more.
Conversations that have been marked as spam in Front will appear in the Spam tab of the inbox and be marked with a purple exclamation icon.
Restore conversations
To restore a conversation and move it back into your inbox, click into your Spam tab. Select the conversation you'd like to restore, then click Restore in my inbox.
Unblock senders
To remove someone from your list of blocked senders, click into your Spam tab. Select the conversation from the sender you'd like to unblock, click the arrow icon, then click Restore and unblock sender.
Location of spam conversations
The impacts of marking a conversation as spam vary based on who marks the conversation, and where they mark it from.
To learn more about what happens when you mark a conversation as spam from various locations, check out this article.
How the Spam status syncs
Gmail
Front statuses and tags are associated with Gmail labels. The Spam label in Gmail is no exception to this.
If the conversation includes a Gmail channel, Mark as spam will tell Gmail that this message is spam by adding the Spam label. According to this support article, adding this label means that Google will receive a copy of the conversation for spam analysis and may use information in it to protect all Gmail users from spam and abuse.
If Gmail marks a conversation as spam, that will be reflected in Front. There is an exception to this with Front rules. If a rule updates the status of the conversation to Archived, then this will remove the Spam label in Gmail.
Additionally, if Front can detect that a message marked as spam by Gmail was actually sent by one of your teammates using Front, we will remove the Spam label and sync that change.
Office 365
Front statuses and tags are associated with Office 365 folders. The Spam folder in Outlook corresponds to the Spam status in Front. If there’s no Spam folder in Outlook, Front will sync spam updates to the Outlook Trash folder instead.
Spam, phishing, and identity warnings
Front will also use several email authentication standards and can detect Microsoft Forefront anti-spam headers on incoming emails. You can find more details on these here.
17 replies
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How can I remove an email form "Block Sender" list?
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Hi Timothée,
Go into your Trash and find the email. Then click Unblock Sender.
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How can I block a Facebook user that is spamming my our Facebook Messenger Inbox?
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Pedro Perezim Use the Block sender option.
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Hi - I accidentally marked an email as spam in a shared inbox. I can't find the email I marked in my trash so I can restore and unmark the address from our block sender list.
This is a very important sender so please help! Cori Morris
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We receive a lot of spam in our main contact email. Do you plan to improve your spam detection feature ? (I find Thunderbird very good at it).
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Nicolas Cynober Hi there, we actually do not have plans at this time to implement our own spam filtering, as there are existing services that do this. We have a few other large projects currently, but I have logged your feedback for our team!
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Helena Li Could you share with me services that do this and could be plugged in with Front ?
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Hi Nicolas Cynober, the spam filtering would be set up at your server level and not in Front, as we are the email client. Thus, we don't actually integrate directly with any spam services as that would be done before the mail reaches Front. At this time, we don't have a list of recommendations as that is not our area of expertise and we don't want to speak on anything that we haven't done ample research on; but I am sure that there are many recommendations on the Internet tailored for your email server! Apologies that I can't be more helpful.
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Is the "Mark as Spam" option restricted to Admins? Our users can't see this menu option.
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Hi Chris D it's possible that you have the company setting disabled to allow users to delete conversations, and marking as spam moves the conversation to trash. To check, go to Settings > Preferences (under Company) and check this setting:
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Thanks, that was indeed the issue! :)
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Is there anyway to customize a spam filter here? We repeatedly get spam emails from various email addresses which all contain the same phrase. Would love to be able to create a filter that would automatically spam any emails containing that specific phrase.
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Hi andrea while you cannot customize the Front spam filter..you can create custom rules to archive or action messages that contain certain phrases which may help you in this case. thanks!
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Kenji Hayward Thanks for that idea, sort of like a backdoor spam filter where I just put it all into my own folder, I can get behind that. Thank you!
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Is there a way that deleting Spam in Front will delete Spam in Gmail Spam folder as well?
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Is there a way to see how many spams I got in a certain period of time? I noticed that spams don't appear in analytics, but I'm trying to count how many mails including spams I have gotten over some period of time. Is there a way to do that in analytics ?
