Message volume limits

In Front, your conversations will thread together unless you have chosen the No Threading option. Conversations do have a limit in the number of messages that thread together, at which point a new conversation will automatically split off:

  • SMS, WhatsApp and Custom channels will split into a new thread at 10K messages.
  • All other channels will split into a new thread at 500 messages.

You can also manually split conversations to create new threads.

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