Message volume limits
In Front, your conversations will thread together unless you have chosen the No Threading option. Conversations have a limit in the number of messages that thread together, at which point a new conversation will automatically split off:
- SMS and WhatsApp channels will split into a new thread at 10000 messages.
- Custom channels will split into a new thread at 2000 messages.
- All other channels will split into a new thread at 500 messages.
You can also manually split conversations to create new threads.