Facebook errors
Error: User blocked/deleted
If you're utilizing Front's Facebook inbox feature, you may experience an error that reads:
User blocked you or deleted the conversation with you.
Explanation
That error means that the recipient has closed your chat, or blocked you. It's a Facebook error, and not one that Front can bypass. Here is the error that Facebook provides.
"message": "(#200) This person isn't available right now.",
"type": "OAuthException",
"code": 200,
"error_subcode": 1545041,
"fbtrace_id": "**************"
According to Facebook's developer page, the error message means 'Message Not Sent: This person isn't available right now.' This occurs when a user deletes a conversation.
If you go directly to Facebook, you'll be able to reply to this recipient even if the conversation is deleted. The recipient will receive a request to create a new conversation with you. No error is generated. This is not the case when using a third-party service like Front. When you reply from Front we use the Facebook Front application that is linked to your page, so this error will occur if the recipient closes the chat or blocks you.
Error: User cannot be found
Error may read:
User cannot be found.
Explanation
That error means that the recipient has closed your chat, or blocked you. It's a Facebook error, and not one that Front can bypass. Here is the error that Facebook provides.
"message": "(#100) No matching user found."
Error: This message cannot be sent outside of the allowed 7 day window
Error may read :
Failed to send : This message cannot be sent outside of the allowed 7 day window
Error may also read :
Draft failure: This message cannot be sent outside of the allowed 7 day window
Explanation
You will only be able to reply through Front to messages received in the last 7 days. You can still reply to them in Facebook directly. For more details, check out this in-depth guide published by Facebook.
Error: Our access to this account was revoked
Error may appear in channel settings as:
Explanation
Teams with multiple Facebook pages may see this error due to the way that Facebook provisions page access permissions to apps like Front. The authentication process starts with a list of all Facebook pages the authenticated account can administrate. It's necessary to check all the pages that will or have been added to Front as this screen dictates the scope of access Front has for that account. If you add Page A and later add Page B, but only select Page B during the authentication process, Front will only have access to Page B going forward. Access to Page A will be revoked.
Solution
- Revoke the Front app permissions from the Facebook user account doing the authentication.
- To do this, you will need to log into your Facebook profile (not the page)
- Click the drop-down arrow next to the bell
- Click into Settings & privacy then Settings
- Click Security and login on the left-hand side, then Business Integrations
- Click Remove then follow the on-screen instructions to revoke the access - Log in to Front in an incognito browser window to avoid any existing sessions.
- Add a new or re-authorize an existing Facebook channel in Front.
- When the first pop-up window from Facebook appears, make sure that all pages that are or will be added to Front are selected, not just the one currently getting added/re-authorized. You'll be prompted to select the specific page at a later point.
- On the next window, you should be prompted on which permissions you are granting Front. All of the toggles on this page must be turned on.
- The next window should give you the option to select the specific page you're actually adding to Front.
Error: A message attachment could not be sent due to new Facebook privacy rules in Europe. Please include the file as an external link.
When sending a Facebook message with an attachment, error may read:
A message attachment could not be sent due to new Facebook privacy rules in Europe. Please include the file as an external link.
Explanation
In order to comply with European privacy regulations, Facebook has restricted certain features for the following Messenger users:
- Europe pages in all chats
- Pages with admins in Europe in all chats
- Any chats with people in Europe
The full details of these changes are listed in Facebook's Developer documentation here.
Solution
Remove the attachment from that message. Upload the attachment to a file sharing service and include a sharing link for that file as a text link in the draft you're trying to send.
60 replies
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Aaron Pollard I see. Thanks for clarifying. It appears this is a Facebook question, and not something I'm able to assist with. I hope you're able to find assistance through their Help Center.
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I messaged them and awaiting a response
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Aaron Pollard i have same problem at facebook page the message tab missing and i try to sending a message to my pages the error say :
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Aaron Pollard did you get a reply from them on how it will be resolved? i am having the same issues with my biz page. already reported the problem but still awaiting feedback from facebook. it's been days! appreciate if you can share how yours was resolved.. (if working already) thanks!
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Hi Joy Gonzalo-Bagaporo , Facebook recently posted an update announcing that the restriction has been lifted - are you still experiencing issues linking a Facebook Page to Front?
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Joy Gonzalo-Bagaporo Hi Joy. I am still awaiting feedback just like you. It's quite annoying
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Jason Dugdale I just checked and the problem still exists
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Hi Aaron Pollard and Joy Gonzalo-Bagaporo
We don't have any updates from Facebook either, but could you email support@frontapp.com with some specifics and screenshots of what you're experiencing and we will see if there's anything we can do from our end? Thanks!
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I'm getting the same error as well, my friend deactivated his account and now i can type in the conversation but an error message occurs, he's still deactivated though. :) hope they fix this soon!
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Cori Morris l deleted the conversation, but didn't mean to block anyone
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I deleted the conversation, but thought I could just resume it at a later time
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Bettye Robinson if you're having questions about a specific conversation, feel free to email us at support@frontapp.com and we can help with your specific case :)
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How can I resolve this? I have been deleting and reinstalling the messenger app but I can't still message that one particular person I want to communicate to...
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Anj Hi there, to be clear, Front does not have the ability to start a new chat with a Facebook user due to rules that Facebook has in place to protect their users' privacy; we can only respond to an incoming message. Only Facebook users can initiate conversations with business pages, that then come into Front. If either side has deleted the conversation, then it would be up to the user to start a new conversation, but a Front user cannot start a new conversation. To freely start messages, you would need to be Facebook friends with the person, which is not in the scope of Front's Facebook integration, as it is for business use. Hope that helps!
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Good evening i would like you ask you some questions concerning messenger/facebook and i would be delighted if you answered.
Firstly i started using both facebook fairly recently and thus i dont know how it exactly works and thats why i am asking the following questions. 1) Can i message someone on facebook or messenger without them being in my friend list -2) would you be as kind to clarify what do you mean by the "Front" as mentioned above ?
Thank you for your time !
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Helena Li
Good evening i would like you ask you some questions concerning messenger/facebook and i would be delighted if you answered.
Firstly i started using both facebook fairly recently and thus i dont know how it exactly works and thats why i am asking the following questions. 1) Can i message someone on facebook or messenger without them being in my friend list -2) would you be as kind to clarify what do you mean by the "Front" as mentioned above ?
Thank you for your time !
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Cori Morris Yes we did
now how to solve this
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Cori Morris we did delete the conversation during chatting and now seeing 230 error on favebook
how to solve this ??
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Hi K M Rifat Rahman could you email us at support@frontapp.com with the details and let us know your user login for Front so we can better help you? Thanks :)
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Majd Ala We have a simple and quick fix for this problem . Just unfriend the person with whom you are faceing the problem then again send a friend request a option will popup to send a private message after you send a friend request go ahead click private message and the message will be send then click open messenger write after it and click unblock meaasages . Done !
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Message is failing to send to one specific person. We do not have eachother blocked. I can see what they send me I just can not reply or call them. Will work again for a second then back to “message failed”
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Kayla LeAnn Peckham Can you please reach out to us at support@frontapp.com with a conversation ID for the message that is failing. We will then help troubleshoot this issue for you.
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If you send a message to someone on Facebook it usually says ‘You: “message” but what does it mean when it doesn’t say ‘You’ infront of it
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Why it also happens even I've created a new account?
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Aaron Pollard hi there! Have you been fixed this errors? I'm dealing the same and don't know how to do. Thanks