How to create a custom role and permissions


Many separate Roles can exist within one Front Team. Admins can define roles with a customized set of permissions. These are additional custom permission levels other than Team Member, Team Admin, and Company Admin, that can be applied to users on your account or Team. For reference, the default roles and permissions in Front are explained here.


Step 1

Click the gear icon on the top right of Front and into the Company settings tab, then select Roles & Permissions under the Team you want to edit.

Step 2

By default, you will see the standard Team Member and Team Admin roles. To create a new role, click Add a role.

Step 3

Give your role a name. For this example, let's create a role for support agents who will only need to reply to their assigned messages. Call it Support agents.

Step 4

You'll see the default selection for a standard Team Member, and you can check or uncheck the permissions you want to set for this custom role.

 Step 5

Click Next.

Step 6

Select the teammates who will be assigned this role. Assigning this role to your teammate(s) will override their current role.

Step 7

Click Create.


This feature is available on the Scale plan. Some legacy plans with different names may also have this feature.

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