How to choose between creating a Google Group or a Gmail user account

Overview

If you're using Google Apps and want to add a new shared inbox in Front, you have two options. See below for a comparison of features/benefits.

Option 1:  Add a real user account

• Setup is easy
• We can import your email history to Front
• There will be a full 2-way sync between Front and Gmail
• Sent mail syncs with Gmail
• You'll have a backup of everything in your Gmail inbox

See here for instructions to connect your Gmail account to Front.

Option 2: Add a Google Group

• Setup requires email forwarding
• Conversation history will not be imported
• Google Groups are free, whereas an additional Gmail account at your domain incurs a small cost per month
• Sent mail will not sync with Gmail

See here for instructions to connect your Google Group to Front.