Replies sent
| Term name | Replies sent |
| Purpose | Track the volume of work produced by your teammates, focusing on replies to clients.
Example use case: As a support agent, Charlie’s workload is best measured by Replies sent, as he would be generally replying to inquiries instead of proactively starting new conversations with customers. |
| Definition | Count of all replies sent over the time period of the report. A reply is an outbound message sent as a reply to an inbound message. |
| Location & attribution |
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| FAQ |
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