When emails are marked as high priority or high importance in Outlook, this status is not automatically synced to Front. However, you can create a company tag and company rule with a dynamic variable to flag those emails in your Front inboxes.

You must be a Front company admin to create company tags and company rules.

Step 1

Click the gear icon on the top right of Front and select the Company tab in the left sidebar.

Step 2

Click Company tags, then click Add tag.

Step 3

Fill out the tag fields to create a high priority tag, then click Create when finished.

Step 4

In the left sidebar, select Company rules, then click Create rule.

Step 5

Enter a name for your rule, then click Add dynamic variable.

The dynamic variable will be used to check the headers of an email for the fields like the "priority: high" indicator, as shown below.

Step 6

Click Start dynamic variable path. Under the "Extract message property" section, select Get header. Enter "priority" in the text box.

Step 7

Click Add a step. Under the "Compare" section, select Is equal to. Enter "high" in the text box.

Step 8

Click Save. Your finished variable will look like the following:

Step 9

Repeat Step 6 to start another dynamic variable path. For this path, you'll include "Importance" in the field after selecting Get header:

Step 10

Add triggers, conditions, and actions to your rule. In this example, we want conversations to be tagged when inbound messages are received in all shared inboxes.

• When: Inbound message is received

• If:

  • Conversation is in any shared inbox

  • Compare dynamic variable [Get Priority Header] OR Compare dynamic variable [Get Importance Header]

• Then: Add tag [Outlook - High Priority]

This rule will look like the following:

Step 11

Click Create when finished.

Company rules, company tags, and Smart Rules (dynamic variables) are available on the Scale plan or above.