Term name | AI resolution rate (%) |
Purpose | Track how often a chat visitor confirms that an AI Answer resolved their inquiry, or a chat visitor stops interacting with the chatbot flow after AI provides an answer.
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Definition | Count of chatbot conversations where the chat visitor either indicated the AI Answer provided was helpful or dropped from the chatbot flow after AI provided an answer over the count of chatbot conversations where AI provided an answer (regardless if chat visitor completed the chatbot flow). |
Location & attribution |
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FAQ |
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AI resolution rate (%)
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