Suggested replies (%)

Term name

Suggested replies (%)

Purpose

Track the percentage of eligible replies with a suggested reply.

Definition

Percentage of eligible replies with a suggested reply during the selected time period.

This is calculated by (number of eligible replies with a suggested reply / total number of eligible replies) × 100.

Location & attribution

• Suggested replies report

  • Key metrics chart

  • Suggested replies over time graph

  • Suggested replies by teammate table

FAQ

n/a