CSAT reviews

Term name

CSAT reviews

Purpose

Track the volume of customer satisfaction (CSAT) reviews received.

Definition

Total number of reviews across all ratings, with or without a comment.

Location & attribution

• Customer satisfaction report

  • Key metrics chart

  • Customer satisfaction details table - Attributed to the teammate, contact, or account involved in the conversation.

FAQ

• CSAT reviews can be viewed by customer reviews only, Smart CSAT reviews only, or overall reviews (both customer ratings and Smart CSAT reviews). Data may vary depending on your selection.