Conversations tagged (%)

Term name

Conversations tagged (%)

Purpose

Track how impactful a certain tag is. Tags can represent anything you need them to.

Example use case: Create tags for your clients, processes, or events. Manually or automatically tag conversations and track how much of your communications volume is about these topics.

Definition

When no tag filters are used: Count of active conversation segments with at least one tag, divided by count of segments with at least one activity (message, tag added, etc.) for all conversations over the time period of the report.

When filtered on a tag: Count of active conversation segments with the filtered tag, divided by count of segments with at least one activity (message, tag added, etc.) for all conversations over the time period of the report.

Location & attribution

• Custom report

  • Table chart

• Tags report

  • Tag details table - A conversation is counted for a tag if it is currently labeled with the tag.

FAQ

 n/a