How to choose between creating a Google Group or a Gmail user account
Edited
Overview
If you're using Google Apps and want to add a new shared inbox in Front, you have two options. See below for a comparison of features/benefits.
Option 1: Add a real user account
Setup is easy
We can import your email history to Front
There will be a two-way sync between Front and Gmail
Sent mail syncs with Gmail
You'll have a backup of everything in your Gmail inbox
See here for instructions to connect your Gmail account to Front.
Option 2: Add a Google Group
Setup requires email forwarding
Conversation history will not be imported
Google Groups are free, whereas an additional Gmail account at your domain incurs a small cost per month
Sent mail will not sync with Gmail
See here for instructions to connect your Google Group to Front.