Front’s Telegram channel allows you to connect a Telegram bot as a channel to Front. If you’re not familiar with Telegram bots, they are easy to set up and essentially serve as an alias for your business or profile. Once connected, you can receive and reply to Telegram messages, directly from Front.
The Telegram channel is available via a plan add-on. For more details on how to purchase the add-on, see the Pricing section below. You'll need to purchase the add-on before continuing with the set up instructions.
Click the gear icon on the top right of Front and select company, workspace, or personal settings in the left sidebar, depending on the space you’re working with.
Click Channels in the left menu, then click the Connect a channel button.
Under Messaging, choose the Telegram integration and click Connect.
At the next screen, click the blue Connect to Telegram button and paste your Telegram bot token on the setup page. Instructions for how to retrieve a Telegram bot token can be found here. Then click Connect.
Choose the inbox that conversations will route to and click Save.
How it works
Historical messages will not be imported into Front, but any new conversations will be imported.
Messages from either 1:1 conversations or Telegram groups will be imported. Messages from Telegram “Channels” will not be imported.
When a message is imported from a particular Telegram user, their contact in Front will include their first and last name (if it exists), as well as their Telegram handle/username.
Attachments will be imported as standard attachments in Front, unless the attachment is particularly large (more than 20MB). In this case, a placeholder message will be sent instead and the attachment will have to be opened in Telegram.
Messages can be sent with rich-text formatting (italics, bolding, links etc.) and attachments.
Attachments up to 25MB can be sent using the channel.
Only replies to inbound messages can be sent from Front. The channel cannot be used to start new conversations with external recipients.
Usage of the Telegram channel requires purchasing the Telegram channel add-on. Currently, the add-on is only available to customers on the latest Growth plan or above. The add-on costs a flat $100 per month, for an unlimited number of channels and users. If you have any questions, contact your account manager or reach out to firstname.lastname@example.org.
To enable the add-on, you must be an admin of your Front instance and you must be on the latest Growth plan or above. Click the gear icon on the top right of Front and select the Company settings, then select Billing. Scroll to the Add-ons section in your current plan to add the Telegram channel. Once you've updated your plan, you can follow the setup instructions above to begin sending and receiving messages.