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Understanding message templates and folders
Overview Message templates are your saved responses to common questions. They allow you to respond faster to inbound messages, lessen the repetitive nature of replying to frequently asked questions,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 10 days ago
- 29replies
- 28,907
- 1
- Last replyLemuel Chanadmin1 yr ago
- Message Templates
How to edit a message template
Overview Message templates can be edited at any time. If you haven't gotten around to creating a message template, we highly recommend you do, as they allow you to respond faster to inbound messages.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 mth ago
- 5,153
- Message Templates
How to use variables in message templates
Overview Variables are placeholder text in message templates or signatures that are dynamically filled based on the context. They can also appear in URLs in these message templates or in signatures.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 mth ago
- 50replies
- 32,477
- 8
- Last replyJohn Fabrega2 yrs ago
- Message Templates

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