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Understanding message templates and folders
Overview Message templates are your saved responses to common questions. They allow you to respond faster to inbound messages, lessen the repetitive nature of replying to frequently asked questions,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 4 mths ago
- 29replies
- 31,545
- 1
- Last replyLemuel Chanadmin1 yr ago
- Message Templates
How to edit a message template
Overview Message templates can be edited at any time. If you haven't gotten around to creating a message template, we highly recommend you do, as they allow you to respond faster to inbound messages.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 3 mths ago
- 5,600
- Message Templates
How to use variables in message templates and signatures
Overview Variables are placeholder text in message templates or signatures that are dynamically filled based on information you've provided. This allows you to easily manage message templates and…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 2 mths ago
- 50replies
- 36,761
- 9
- Last replyJohn Fabrega2 yrs ago
- Message Templates

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