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team inboxes

Add and use team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. A team inboxes can have channels such as email, Twitter, or SMS feeding into it,…
- Frontadmin
- front
- 4 days ago
- 23 replies
- 12,977
- 1
- Urszula3 yrs ago
- Inbox Basics
Explaining Front inboxes, empty inboxes, and channels
Overview The Front platform brings with it a new way of working that allows teams to create and build out custom workspaces using Front inboxes. Here's what you need to know: What's an inbox? First,…
- Andersen Yuadmin
- Andersen_Yu
- 5 days ago
- 3 replies
- 7,306
- 1
- Minh Hai Bui3 yrs ago
- What's Front?
Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear icon on the top right of Front and into…
- Lily Cartermoderator
- Lily_Carter
- 9 days ago
- 1,654
- Inbox Settings
Office 365 history import and sync
Overview When you connect an Office 365 individual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 11 days ago
- 1,602
- Add an Inbox
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 953
- Inbox Basics
How to make inboxes public for your team
Overview Choosing to make a team inbox public means that all current and future teammates, tags and message template in that team are automatically granted access to that inbox.…
- Lily Cartermoderator
- Lily_Carter
- 3 mths ago
- 581
- Work Together
Gmail history import and sync
Overview When you connect a Gmail invididual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 2,142
- Add an Inbox
How to invite a new teammate
Overview Admins can invite new users at any time, either one at a time or in batches of up to 150 using a CSV. Admins can configure user settings after they have been invited.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 6,839
- Teammates
How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
- Lily Cartermoderator
- Lily_Carter
- 4 mths ago
- 326
- Add an Inbox
How to add a generic SMTP forwarding inbox
Overview For any email providers other than Gmail and Office365, you will use this method to set up your email channels in Front. This is the forwarding (SMTP) method.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 2,929
- Add an Inbox
Customize your workspace to show inboxes, tags, teammates, and more
Overview Front makes it easy to customize what’s displayed in your individual and team workspaces. You can change what your counters show, and show/hide inboxes, tags , and teammates .…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 10 replies
- 5,157
- Jason Dugdalemoderator2 yrs ago
- Tags & Organization
Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off , only teammates with access to that shared inbox can reply with,…
- Lily Cartermoderator
- Lily_Carter
- 5 mths ago
- 213
- Inbox Settings
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 5 mths ago
- 3,634
- Inbox Settings
How to set up a Drift inbox in Front
Overview Drift is a powerful platform to grow your business through live chat with your website visitors and customers. Now, you can drive that communication from Front to receive chats,…
- Sarah Spangenberg
- Sarah_Spangenberg
- 5 mths ago
- 961
- Add an Inbox
How to set up a Dialpad inbox in Front
Overview Dialpad is a cloud-based phone system and call center software solution that allows you to log call activity, listen to call and voicemail recordings directly from Front,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 5 mths ago
- 810
- Add an Inbox
How to add existing teammates to existing inboxes
Overview You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing team inboxes,…
- Jessye Levymoderator
- Jessye_Levy
- 5 mths ago
- 430
- Teammates
How to use inbox tabs to sort conversations
Overview Each inbox in Front has a set of tabs that filter conversations by status, such as open, archived, trashed, and more. Taking an action like snoozing or archiving will move the conversation…
- Frontadmin
- front
- 5 mths ago
- 2,593
- Individual Inboxes
Redirecting your email from various email providers
For non-Google or Office365 email accounts, you will have to redirect your emails from your provider to provided Front forwarding address. Below is a list from other popular providers that explains…
- Henry Dorniermoderator
- Henry_Dornier
- 8 mths ago
- 2,157
- Inbox Settings
How to get to Inbox 0 for Teams (Video)
- Whitney Drazovich
- Whitney_Drazovich
- 2 yrs ago
- 370
- Video Guides

team inboxes

Add and use team inboxes

Explaining Front inboxes, empty inboxes, and channels

Understanding inbox and channel settings

Office 365 history import and sync

Shared inboxes merge duplicates by default

How to make inboxes public for your team

Gmail history import and sync

How to invite a new teammate

How to connect a Microsoft 365 Groups email

How to add a generic SMTP forwarding inbox

Customize your workspace to show inboxes, tags, teammates, and more

Allow all participants to reply in a conversation

Mass archive your conversations

How to set up a Drift inbox in Front

How to set up a Dialpad inbox in Front

How to add existing teammates to existing inboxes

How to use inbox tabs to sort conversations

Redirecting your email from various email providers

How to get to Inbox 0 for Teams (Video)

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