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team inboxes

How to add a generic SMTP forwarding inbox
Overview For any email providers other than Gmail and Office 365, you will use this method to set up your email channels in Front. This is the forwarding (SMTP) method.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 mth ago
- 3,492
- Add an Inbox
Gmail history import and sync
Overview When you connect a Gmail invididual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 mth ago
- 3,387
- Add an Inbox
Office 365 history import and sync
Overview When you connect an Office 365 individual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 mth ago
- 2,865
- Add an Inbox
Customize your sidebar to show inboxes, tags, teammates, and more
Overview Front allows you to customize your sidebar in order to help you work most efficiently. You can show the inboxes, tags, and teammates in your sidebar that are most relevant to you,…
- Lily Cartermoderator
- Lily_Carter
- updated 1 mth ago
- 10replies
- 7,067
- Last replyJason Dugdalemoderator2 yrs ago
- Tags & Organization
Explaining Front inboxes, empty inboxes, and channels
Overview The Front platform brings with it a new way of working that allows teams to create and build out custom workspaces using Front inboxes. Here's what you need to know.…
- Andersen Yuadmin
- Andersen_Yu
- updated 1 mth ago
- 3replies
- 10,591
- 1
- Last replyMinh Hai Bui3 yrs ago
- What's Front?
How to invite a new teammate
Overview Admins can invite new users at any time, either one at a time or in batches of up to 150 using a CSV. Admins can also invite guests who have requested invites.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 mth ago
- 7,905
- Teammates
Lesson 1: What is Front
Tell us what you think about this video by liking this article or leaving a comment below!
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 2 mths ago
- 293
- Front 101 | Front Overview
How to use inbox tabs to filter conversations
Overview Each inbox in Front has a set of tabs that filter conversations by status, such as open, archived, trashed, and more. Changing a conversation's status will move the conversation between the…
- Frontadmin
- front
- updated 3 mths ago
- 3,407
- Individual Inboxes
Add and use team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. A team inboxes can have channels such as email, Twitter, or SMS feeding into it,…
- Frontadmin
- front
- updated 5 mths ago
- 23replies
- 15,980
- 1
- Last replyUrszula3 yrs ago
- Inbox Basics
Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear icon on the top right of Front and into the…
- Lily Cartermoderator
- Lily_Carter
- updated 5 mths ago
- 3,383
- Inbox Settings
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 7 mths ago
- 1,563
- Inbox Basics
How to make inboxes public for your team
Overview Choosing to make a team inbox public means that all current and future teammates, tags and message template in that team are automatically granted access to that inbox.…
- Lily Cartermoderator
- Lily_Carter
- updated 8 mths ago
- 1,920
- Work Together
How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
- Lily Cartermoderator
- Lily_Carter
- updated 10 mths ago
- 793
- Add an Inbox
Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off, only teammates with access to that shared inbox can reply with,…
- Lily Cartermoderator
- Lily_Carter
- updated 10 mths ago
- 362
- Inbox Settings
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start with…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 10 mths ago
- 5,025
- Inbox Settings
How to set up a Drift inbox in Front
Overview Drift is a powerful platform to grow your business through live chat with your website visitors and customers. Now, you can drive that communication from Front to receive chats,…
- Sarah Spangenberg
- Sarah_Spangenberg
- updated 10 mths ago
- 1,089
- Add an Inbox
How to set up a Dialpad inbox in Front
Overview Dialpad is a cloud-based phone system and call center software solution that allows you to log call activity, listen to call and voicemail recordings directly from Front,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 10 mths ago
- 1,029
- Add an Inbox
How to add existing teammates to existing inboxes
Overview You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing team inboxes,…
- Jessye Levymoderator
- Jessye_Levy
- updated 10 mths ago
- 642
- Teammates
Redirecting your email from various email providers
For non-Google or Office365 email accounts, you will have to redirect your emails from your provider to provided Front forwarding address. Below is a list from other popular providers that explains…
- Henry Dorniermoderator
- Henry_Dornier
- updated 1 yr ago
- 2,641
- Inbox Settings

team inboxes

How to add a generic SMTP forwarding inbox

Gmail history import and sync

Office 365 history import and sync

Customize your sidebar to show inboxes, tags, teammates, and more

Explaining Front inboxes, empty inboxes, and channels

How to invite a new teammate

Lesson 1: What is Front

How to use inbox tabs to filter conversations

Add and use team inboxes

Understanding inbox and channel settings

Shared inboxes merge duplicates by default

How to make inboxes public for your team

How to connect a Microsoft 365 Groups email

Allow all participants to reply in a conversation

Mass archive your conversations

How to set up a Drift inbox in Front

How to set up a Dialpad inbox in Front

How to add existing teammates to existing inboxes

Redirecting your email from various email providers

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