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Status and tag sync between Front and Gmail/Office 365
Overview If you connect your Gmail or Office 365 account in Front and utilize both tools alongside one another, you might experience a situation where you archive, delete,…
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SLA rules
Overview Service-level agreements (SLAs) are a commonly used tool to help businesses maintain a high standard for response times, and keep their customers happy.…
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Required tagging
Overview Front's required tagging rule ensures that you can tag every single conversation in any inbox for your internal categorization and analytics purposes.…
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Understanding Links
Overview Links work in a similar way to tags in Front, making it easy to group conversations together under a common topic. Links are designed to connect conversations to items in external systems,…
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5 popular customer support workflows powered by Front
Overview Front allows you to structure your workflow and route messages based on your team’s exact needs. Here are the most common support workflows our customers set up in Front that are used again…
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Automate actions with rules
Overview For any team, you'll often find repeatable administrative tasks that can be automated — like assigning a specific type of conversation to an in-house expert or tagging certain messages for…
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Lesson 7: Basic Front Capabilities
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Lesson 5: Tags Report
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Setting up your team’s workflow: shared tags, signatures, rules, and message templates
Overview Shared tags, signatures, message templates, and rules are essential tools to improve your team’s efficiency and your customer’s experience. One of the powers of Front is that once you create…
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Is Front a ticketing platform or service desk?
Front is an inbox management tool that can serve multiple use cases, a ticketing system being one of them. With Front you can easily reduce response times, increase and measure agent productivity,…
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Automatically categorize your emails
Overview If you're reading this, you're probably looking for a more automated way to obtain insights on your emails, and a better way to track the topics of your conversations and what your customers…
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Set conversation/ticket status with tag workflow rules
Overview Teams that come from traditional ticketing solutions have leveraged 'ticket status' to organize, categorize, and prioritize their work. While Front isn't a ticketing solution,…