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SLA rules
Overview Service-level agreements (SLAs) are a commonly used tool to help businesses maintain a high standard for response times, and keep their customers happy.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
11,407
Rules
Delayed rules for automation
Overview Prioritizing work in a busy inbox is important but often hard to achieve. Let Front notify you when a conversation has been sitting unanswered and unassigned in your inbox for too long.…
Front
admin
front
updated
1 mth ago
3
replies
3,595
1
Last reply
molly.jones@etix.com
3 yrs ago
Rules
Lesson 7: SLA Report
Tell us what you think about this video by liking this article or leaving a comment below!
Helena Li
admin
Support Program Manager
Helena_Li
updated
10 mths ago
158
Admin 301 | Analytics
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