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Does Front support POP3?
Overview POP3 (Post Office Protocol) is an older email protocol introduced in the 1980s to allow mail clients to fetch emails from a mail server. Does Front support the POP3 protocol? No.…
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How to set up a Dialpad inbox in Front
Overview Dialpad is a cloud-based phone system and call center software solution that allows you to log call activity and listen to call and voicemail recordings directly from Front.…
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Office 365 history import and sync
Overview When you connect an Office 365 individual inbox or shared inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365…
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How to make inboxes public for your team
Overview Choosing to make a shared inbox public means that all current and future teammates, tags and message templates in that Workspace are automatically granted access to that inbox.…
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How to set up a Drift inbox in Front
Overview Drift is a powerful platform to grow your business through live chat with your website visitors and customers. Now, you can drive that communication from Front to receive chats,…
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Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your shared or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
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Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear icon on the top right of Front and into the…
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Add and use shared inboxes
Overview A shared inbox is an organizational space where you can categorize or sort conversations. A shared inbox can have channels such as email, Twitter, or SMS feeding into it,…
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How to use inbox tabs to filter conversations
Overview Each inbox in Front has a set of tabs that filter conversations by status, such as open, archived, trashed, and more. Changing a conversation's status will move the conversation between the…
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Gmail history import and sync
Overview When you connect a Gmail individual inbox or shared inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever…
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How to add a generic SMTP forwarding inbox
Overview For any email providers other than Gmail and Office 365, you will use this method to set up your email channels in Front. This is the forwarding (SMTP) method.…
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Explaining Front inboxes, empty inboxes, and channels
Overview The Front platform brings with it a new way of working that allows teams to create and build out custom workspaces using Front inboxes. Here's what you need to know.…
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How to invite a new teammate
Overview Admins can invite new users at any time, either one at a time or in batches of up to 150 using a CSV. Admins can also invite guests who have requested invites.…
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Shared inboxes merge duplicates by default
Overview When you have shared inboxes added to Front within the same Workspace, emails that are addressed to multiple shared inbox addresses will be automatically merged into one master copy to…
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How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
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Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off, only teammates with access to that shared inbox can reply with,…
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How to add existing teammates to existing inboxes
Overview You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing shared inboxes,…
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Redirecting your email from various email providers
Overview For non-Google or Office 365 two-way sync email accounts, you will have to redirect your emails from your provider to a Front forwarding address.…
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