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How to delete contacts
Overview When you delete a Front contact in the Contact Manager, it will no longer be accessible or visible to your team in Front. If you delete a shared contact,…
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How to trash or permanently delete a conversation
Overview In your Front inbox, you can trash your unneeded conversations and restore them at any time. In addition to trashing a conversation, Front also allows you to permanently delete specific…
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Single sign-on (SSO)
🚩 Caution: Changes to SSO settings can affect all users on your platform and their ability to access Front. Please contact us for assistance before making this transition if you have any questions.…
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IP Restrictions
Overview Admins can define IP addresses or IP ranges that teammates on their Front instance must be using in order to access Front. When to use IP restrictions This is a helpful feature to enable…
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How to export your team's Front account data
Overview You will need to contact Front’s Support team in order to export your team’s Front account data. You cannot do this on your own in the app at this time.…
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Front’s In-Product Cookies
Last Updated: October 3, 2022 FrontApp, Inc. (“Front”, "we", "us" and "our") has updated our In-Product Cookie Policy (“Policy”) effective as of the date of last update above.…
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Front's End User Conduct and Content Policy
Important: If you believe one of our Customers or End Users have violated this policy, please fill out this form, and provide as detailed information as possible to assist with our investigation.…
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Reporting vulnerabilities
📌 This article is for security researchers only. If you are a Front customer with questions about security, contact Front Support. Overview Data security is Front’s top priority,…
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Activating two factor authentication (2FA)
Overview For an extra layer of security, we suggest enabling two-factor authentication (2FA) on your Front account. Before you're able to activate 2FA on your account,…
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Front is GDPR-ready
Overview Front has the operational, product, and policy frameworks in place to support the rights and obligations under the General Data Protection Regulations (GDPR).…
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Front email deliverability and DMARC records
Overview DMARC is an email authentication protocol that uses information about the sender in addition to SPF and DKIM deliverability records published for the sender's domain.…
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Avoiding social engineering: Front support procedures
Overview As you know, cybercriminals are constantly trying to access critical data on the internet. This makes your Front account a potential target for them.…
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How does Front work with Google's DLP Compliance offering?
This is advanced material that requires a Google Workspace Admin and full understanding of how Google's advanced email routing can implement data loss prevention.…
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Front's Security Practices
Front uses industry-standard solutions to protect your data. For the most updated information about our security policies and practices, please read our current Security and Compliance White Paper.…
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How to permanently delete Customer Data in your Front account
Overview It’s important that you have control over your data in Front. We give you the ability to export critical data from your team’s Front account, as well as permanently Customer Data in your…
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How Front handles Gmail confidential mode
Overview Gmail has a confidential mode feature that allows users to send sensitive information to recipients and prevent unauthorized access. Gmail explains:…