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Switch from Gmail/Office 365 to SMTP forwarding
Overview If you currently have your inbox set up with Gmail or Office 365 sync, there may be cases where you want to move to email forwarding to ensure your sent emails are being retained.…
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Status and tag sync between Front and Gmail/Office 365
Overview If you connect your Gmail or Office 365 account in Front and utilize both tools alongside one another, you might experience a situation where you archive, delete,…
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How to add an Exchange Online Shared Mailbox (Office 365)
Overview Follow these instructions to add your Exchange Online Shared Mailbox (ex. support@acme.com) for you team in Front. A shared mailbox is a mailbox that you'll be granted access to by an…
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How to add an Exchange Online User Mailbox (Office 365)
Overview Follow these instructions to add your Exchange Online User Mailbox (ex. andersen@acme.com) to an individual inbox in Front. A user mailbox is a mailbox that you log into using a username and…
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Office 365 history import and sync
Overview When you connect an Office 365 individual inbox or shared inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365…
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Reauthorizing your inbox
Overview If you have your Gmail or Office 365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may seem strange that we're asking you to do…
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How to import your Gmail/Office 365 inbox email history
Overview When you connect a Gmail or Office 365 account as a shared inbox or individual inbox in Front, the most recent 50,000 messages will be imported automatically.…
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Spam in Front
Overview Front does not perform spam analysis. We sit on top of your email provider, so all messages that make it to your inbox will appear in Front. However,…
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Ways to create and sign into your Front account
Overview When you sign up for a new trial or join as teammate in a company, you have a few different ways to sign in: Use your existing Google or Microsoft login for Front.…
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How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
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Troubleshooting Office 365 email channels
Overview From time to time it is possible you may experience alerts or sending errors related to you Office 365 email channels. Here we explore some of the most common issues and provide some…
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Email threading and how to change your threading mode
Overview Conversation threading is a feature used to automatically group messages with their replies. Every email contains a unique message-id, which is automatically included in the references of…
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How to transition from SMTP to Office 365 sync
Overview If you are switching from an SMTP email provider to Office 365, you will now have the option of utilizing two-way sync between Office 365 and Front.…
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How to Leverage Front & Microsoft 365 Retention Policies to Manage Mailbox Storage Limits
Problem Overview For companies that receive high volumes of email, managing inbox storage is a lose-lose scenario. Companies could manually manage inbox capacity and/or purchase costly licenses to…
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How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
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Meetingbird integration is now Front Calendar
Front Calendar enabled by default Front recently acquired our integration partner, Meetingbird, to expand Front's native calendar functionality. Learn more about the acquisition here!…
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Coming from Outlook?
Overview As you start working in Front, you'll see some new terms that correspond with features you're familiar with in Outlook. See the list below to get started.…