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How to add an Exchange Online Shared Mailbox (Office 365)
Overview Follow these instructions to add your Exchange Online Shared Mailbox (ex. support@acme.com) for you team in Front. A shared mailbox is a mailbox that you'll be granted access to by an…
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How to add an Exchange Online User Mailbox (Office 365)
Overview Follow these instructions to add your Exchange Online User Mailbox (ex. andersen@acme.com) to an individual inbox in Front. A user mailbox is a mailbox that you log into using a username and…
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Office 365 history import and sync
Overview When you connect an Office 365 individual inbox or shared inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365…
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Ways to create and sign into your Front account
Overview When you sign up for a new trial or join as teammate in a company, you have a few different ways to sign in: Use your existing Google or Microsoft login for Front.…
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How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
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Troubleshooting Office 365 email channels
Overview From time to time it is possible you may experience alerts or sending errors related to you Office 365 email channels. Here we explore some of the most common issues and provide some…
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Email threading and how to change your threading mode
Overview Conversation threading is a feature used to automatically group messages with their replies. Every email contains a unique message-id, which is automatically included in the references of…
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How to transition from SMTP to Office 365 sync
Overview If you are switching from an SMTP email provider to Office 365, you will now have the option of utilizing two-way sync between Office 365 and Front.…
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Coming from Outlook?
Overview As you start working in Front, you'll see some new terms that correspond with features you're familiar with in Outlook. See the list below to get started.…
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