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Subscribing and unsubscribing from a conversation
Overview When you're a participant in a conversation in Front, you have two options: to subscribe to the conversation, or to unsubscribe from it. You can think of this like "following" or…
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Understanding your inbox sections
Overview Your inbox is a consolidated view of all your important conversations in Front that need your attention. A conversation can be in your inbox for a variety of reasons — it's assigned to you,…
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How to use the participants menu
Overview The participants menu gives you an easy way to manage access to a conversation. You can see who's involved in the conversation and when they’ve last read it, so you can stay on the same page.…
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AND/OR rule conditions in custom rules
Overview Front's rule engine allows you to create rules using AND/OR statements. With this capability, you're able to create complex workflows within a single rule,…
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Is Front a ticketing platform or service desk?
Front is an inbox management tool that can serve multiple use cases, a ticketing system being one of them. With Front you can easily reduce response times, increase and measure agent productivity,…
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