move

  • How to move conversations to another inbox

    Overview Moving a conversation is helpful when you want to pass a conversation on to another team. Unlike traditional email forwarding, moving a conversation from one inbox to another offers a…

  • How to move a channel from one inbox to another

    Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. If you have multiple Workspaces,…

    • Support Program Manager
    • Helena_Li
    • updated 1 mth ago
    • 2,924
    • 1
    • Inbox Settings

  • Add and use shared inboxes

    Overview A shared inbox is an organizational space where you can categorize or sort conversations. A shared inbox can have channels such as email, Twitter, or SMS feeding into it,…

  • Automate actions with custom rules

    Overview For any team, you'll often find repeatable administrative tasks that can be automated — like assigning a specific type of conversation to an in-house expert or tagging certain messages for…

    • Support Program Manager
    • Helena_Li
    • updated 3 wk ago
    • 4replies
    • 10,399
    • Rules

  • Using tags to label and file conversations

    Overview Front supports nesting tags to categorize them in groups and allows you to drag messages from your inbox into a private tag or the Starred section to file them away.…

    • Support Program Manager
    • Helena_Li
    • updated 2 mths ago
    • 11replies
    • 14,206
    • Tags & Organization