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  • How to move conversations to another inbox

    Overview Moving a conversation is helpful when you want to pass a conversation on to another team. Unlike traditional email forwarding, moving a conversation from one inbox to another offers a…
    • Andersen Yuadmin
    • Andersen_Yu
    • updated 7 mths ago
    • 14replies
    • 6,352
    • 1
    • Last replyrodrigo3 yrs ago
    • Tags & Organization
  • How to move a channel from one inbox to another

    Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. If you have multiple Teams,…
    • Helena Liadmin
    • Support Program Manager
    • Helena_Li
    • updated 1 mth ago
    • 2,714
    • 1
    • Inbox Settings
  • Add and use team inboxes

    Overview A team inbox is an organizational space where you can categorize or sort conversations. A team inboxes can have channels such as email, Twitter, or SMS feeding into it,…
    • Frontadmin
    • front
    • updated 16 hrs ago
    • 23replies
    • 20,254
    • 1
    • Last replyUrszula4 yrs ago
    • Inbox Basics
  • Automate actions with rules

    Overview For any team, you'll often find repeatable administrative tasks that can be automated — like assigning a specific type of conversation to an in-house expert or tagging certain messages for…
    • Helena Liadmin
    • Support Program Manager
    • Helena_Li
    • updated 2 mths ago
    • 4replies
    • 9,728
    • Last replyHelena Liadmin4 yrs ago
    • Rules
  • Move individual emails to team inboxes

    Overview Front individual rules can help break down email silos. If customers tend to email individuals rather than teams, create rules to ensure those messages get routed to the right team inbox.…
    • Natalie Kim
    • Natalie_Kim
    • updated 8 mths ago
    • 1,180
    • Rules
  • Delayed rules for automation

    Overview Prioritizing work in a busy inbox is important but often hard to achieve. Let Front notify you when a conversation has been sitting unanswered and unassigned in your inbox for too long.…
    • Frontadmin
    • front
    • updated 2 mths ago
    • 3replies
    • 3,598
    • 1
    • Last replymolly.jones@etix.com3 yrs ago
    • Rules
  • Using tags to label and file conversations

    Overview Front supports nesting tags to categorize them in groups and allows you to drag messages from your inbox into a private tag or the Starred section to file them away.…
    • Helena Liadmin
    • Support Program Manager
    • Helena_Li
    • updated 8 days ago
    • 11replies
    • 12,929
    • Last replyHelena Liadmin3 yrs ago
    • Tags & Organization
  • Lesson 7: Basic Front Capabilities

    Tell us what you think about this video by liking this article or leaving a comment below!
    • Helena Liadmin
    • Support Program Manager
    • Helena_Li
    • updated 10 mths ago
    • 814
    • 1
    • Front 101 | Front Overview
  • Welcome to the Front Help Center!

    Whether you're new to Front or you've been with us for years, this is your place to learn about Front, access our training resources, and get support from our team.

    If you need assistance, please don't hesitate to contact us.

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