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How to move conversations to another inbox
Overview Moving a conversation is helpful when you want to pass a conversation on to another team. Unlike traditional email forwarding, moving a conversation from one inbox to another offers a…
Andersen Yu
admin
Andersen_Yu
updated
7 mths ago
14
replies
6,352
1
Last reply
rodrigo
3 yrs ago
Tags & Organization
How to move a channel from one inbox to another
Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. If you have multiple Teams,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
2,714
1
Inbox Settings
Add and use team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. A team inboxes can have channels such as email, Twitter, or SMS feeding into it,…
Front
admin
front
updated
16 hrs ago
23
replies
20,254
1
Last reply
Urszula
4 yrs ago
Inbox Basics
Automate actions with rules
Overview For any team, you'll often find repeatable administrative tasks that can be automated — like assigning a specific type of conversation to an in-house expert or tagging certain messages for…
Helena Li
admin
Support Program Manager
Helena_Li
updated
2 mths ago
4
replies
9,728
Last reply
Helena Li
admin
4 yrs ago
Rules
Move individual emails to team inboxes
Overview Front individual rules can help break down email silos. If customers tend to email individuals rather than teams, create rules to ensure those messages get routed to the right team inbox.…
Natalie Kim
Natalie_Kim
updated
8 mths ago
1,180
Rules
Delayed rules for automation
Overview Prioritizing work in a busy inbox is important but often hard to achieve. Let Front notify you when a conversation has been sitting unanswered and unassigned in your inbox for too long.…
Front
admin
front
updated
2 mths ago
3
replies
3,598
1
Last reply
molly.jones@etix.com
3 yrs ago
Rules
Using tags to label and file conversations
Overview Front supports nesting tags to categorize them in groups and allows you to drag messages from your inbox into a private tag or the Starred section to file them away.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
8 days ago
11
replies
12,929
Last reply
Helena Li
admin
3 yrs ago
Tags & Organization
Lesson 7: Basic Front Capabilities
Tell us what you think about this video by liking this article or leaving a comment below!
Helena Li
admin
Support Program Manager
Helena_Li
updated
10 mths ago
814
1
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