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Message Templates report
Overview The Message Templates report measures your team message template usage so that you can see how often your team is using message templates, and gain insights for each of your message…
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Create a ticket number experience in Front
Overview If you're transitioning from a traditional help desk solution to Front, your customers may be accustomed to using Ticket IDs as references. In this article,…
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How to create a rule
Overview Rules save you time by automating repetitive processes. More information about understanding shared and individual rules can be found in the Understanding rules article.…
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5 popular customer support workflows powered by Front
Overview Front allows you to structure your workflow and route messages based on your team’s exact needs. Here are the most common support workflows our customers set up in Front that are used again…
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Lesson 7: Basic Front Capabilities
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Lesson 6: Message Templates Report
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AND/OR rule conditions
Overview Front's rule engine allows you to create rules using AND/OR statements. With this capability, you're able to create complex workflows within a single rule,…
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Setting up your team’s workflow: shared tags, signatures, rules, and message templates
Overview Shared tags, signatures, message templates, and rules are essential tools to improve your team’s efficiency and your customer’s experience. One of the powers of Front is that once you create…
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Is Front a ticketing platform or service desk?
Front is an inbox management tool that can serve multiple use cases, a ticketing system being one of them. With Front you can easily reduce response times, increase and measure agent productivity,…
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Automatically categorize your emails
Overview If you're reading this, you're probably looking for a more automated way to obtain insights on your emails, and a better way to track the topics of your conversations and what your customers…