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How to move messages and split conversations
Overview Are replies from different customers being threaded together, or is it hard to tell what part of a chat conversation a tag is referring to? Anyone on your Front team can move an email…
Helena Li
admin
Support Program Manager
Helena_Li
updated
2 days ago
12
replies
13,754
1
Last reply
Robert Romanowicz
1 yr ago
Tags & Organization
Manually merge conversations
Overview There may come a time where you have separate threads about the same topic. In those cases, merging the conversations can help your productivity so that all context is in one thread.…
Front
admin
front
updated
2 mths ago
18
replies
14,875
1
Last reply
Raymond Ching
admin
1 yr ago
Tags & Organization
Smart merge reduces duplicate emails
Overview A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusion and inefficiency.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
6,271
Inbox Basics
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
Helena Li
admin
Support Program Manager
Helena_Li
updated
8 mths ago
1,657
Inbox Basics
Keep actions separate between shared inboxes
Overview When you have team inboxes added to Front within the same Team, the default behavior is that emails addressed to multiple team inbox addresses will be automatically merged into one master…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 yr ago
3,084
1
Inbox Basics
How Front merges your duplicates
Overview Front wants to help your team reduce your workload and be more efficient. One of the main challenges we face in our inboxes is that we often get the same email sent to several different…
Helena Li
admin
Support Program Manager
Helena_Li
1 yr ago
860
Inbox Basics
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