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merge conversations

How to move messages and split conversations
Overview Are replies from different customers being threaded together, or is it hard to tell what part of a chat conversation a tag is referring to? Anyone on your Front team can move an email…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 2 days ago
- 12replies
- 13,754
- 1
- Last replyRobert Romanowicz1 yr ago
- Tags & Organization
Manually merge conversations
Overview There may come a time where you have separate threads about the same topic. In those cases, merging the conversations can help your productivity so that all context is in one thread.…
- Frontadmin
- front
- updated 2 mths ago
- 18replies
- 14,875
- 1
- Last replyRaymond Chingadmin1 yr ago
- Tags & Organization
Smart merge reduces duplicate emails
Overview A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusion and inefficiency.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 5 mths ago
- 6,271
- Inbox Basics
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 8 mths ago
- 1,657
- Inbox Basics
Keep actions separate between shared inboxes
Overview When you have team inboxes added to Front within the same Team, the default behavior is that emails addressed to multiple team inbox addresses will be automatically merged into one master…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 yr ago
- 3,084
- 1
- Inbox Basics
How Front merges your duplicates
Overview Front wants to help your team reduce your workload and be more efficient. One of the main challenges we face in our inboxes is that we often get the same email sent to several different…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 860
- Inbox Basics

merge conversations

How to move messages and split conversations

Manually merge conversations

Smart merge reduces duplicate emails

Shared inboxes merge duplicates by default

Keep actions separate between shared inboxes

How Front merges your duplicates

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