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Lesson 5: “Inbox Zero”
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Does Front support POP3?
Overview POP3 (Post Office Protocol) is an older email protocol introduced in the 1980s to allow mail clients to fetch emails from a mail server. Does Front support the POP3 protocol? No.…
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How to add a Gmail account
Overview Follow these instructions to add your Gmail account to either an individual or shared inbox in Front. A Gmail account is an email account that you or your team can log into using a password.…
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Switch from Gmail/Office 365 to SMTP forwarding
Overview If you currently have your inbox set up with Gmail or Office 365 sync, there may be cases where you want to move to email forwarding to ensure your sent emails are being retained.…
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How to add a Google Group
Overview Follow these instructions to add your Google Group to a shared inbox in Front. A Google Group is a free mail option that Google provides to companies who want to easily distribute mail sent…
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How to add an Exchange distribution list/group
Overview Follow these instructions to add your Exchange Server or Online Distribution Group for your team in Front. A Distribution Group is a free mail option that Microsoft provides to companies who…
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How to set up a Twitter DM inbox in Front
Overview Front's Twitter DM inbox allows you and your team to send a direct message to anyone on Twitter directly from Front. Twitter DMs sent from Front will be subject to Twitter's 10,…
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How to set up a Twitter inbox in Front
Overview Setting up a Twitter inbox in Front enables you and your team to send and receive tweets in Front. Like other kinds of Front conversations, you can assign, tag,…
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How to set up a Talkdesk inbox in Front
Overview You can set up your Talkdesk to send messages to Front, so you can manage your call activity along with email, chat, and other channels in one place.…
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Office 365 history import and sync
Overview When you connect an Office 365 individual inbox or shared inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365…
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Front Quickstart Guide
Welcome to Front! If you are thinking about signing up to trial Front, or already have, here's the guide to getting started! 1️⃣ What is Front? Front is the shared inbox for teams that unifies all…
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Understanding your Shared with me section
Overview Your Shared with me section is located under your Assigned to me section in your main Inbox, and contains all conversations where you’re a participant, but not the assignee.…
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How to make inboxes public for your team
Overview Choosing to make a shared inbox public means that all current and future teammates, tags and message templates in that Workspace are automatically granted access to that inbox.…
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How to set up a Slack inbox in Front
Overview Note: This topic describes the channel capabilities of the Slack integration. These capabilities allow you to send and receive Slack messages from Front.…
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How to view my @mentions
Where to find your mentions All your notifications from teammates in Front will live in your Shared with me section of the Me section of your sidebar. Any time you're @mentioned on a conversation,…
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Understanding your inbox sections
Overview Your inbox is a consolidated view of all your important conversations in Front that need your attention. A conversation can be in your inbox for a variety of reasons — it's assigned to you,…
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How to redirect emails from Outlook to Front
Overview The following steps go over how to set up forwarding in Outlook. If you would like to link your Office 365 account to Front and take advantage of two-way sync,…
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Reauthorizing your inbox
Overview If you have your Gmail or Office 365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may seem strange that we're asking you to do…
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Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your shared or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
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Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear icon on the top right of Front and into the…