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  • Customize your sidebar to show inboxes, tags, teammates, and more

    Overview Front allows you to customize your sidebar in order to help you work most efficiently. You can show the inboxes, tags, and teammates in your sidebar that are most relevant to you,…

  • Understanding tags

    Overview Tags make it easy to track certain topics in your inboxes, set up rules to sort messages automatically, report on trends in analytics, and use as private folders to file your messages into.…

    • Support Program Manager
    • Helena_Li
    • updated 2 wk ago
    • 44replies
    • 39,753
    • 3
    • Tags & Organization

  • How to edit a message template

    Overview Message templates can be edited at any time. If you haven't gotten around to creating a message template, we highly recommend you do, as they allow you to respond faster to inbound messages.…

    • Support Program Manager
    • Helena_Li
    • updated 2 wk ago
    • 6,084
    • Message Templates

  • Using tags to label and file conversations

    Overview Front supports nesting tags to categorize them in groups and allows you to drag messages from your inbox into a private tag or the Starred section to file them away.…

    • Support Program Manager
    • Helena_Li
    • updated 6 days ago
    • 11replies
    • 13,588
    • Tags & Organization