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Understanding comments
Overview Use comments to collaborate internally with your teammates. Only your team can see posted comments, so you can discuss the conversation amongst yourselves without having to forward the…
- Frontadmin
- front
- 1 mth ago
- 12 replies
- 8,519
- Jessye Levymoderator1 yr ago
- Work Together
Customize when conversations bump up
Overview Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox. This is a company-level setting that company admins can control,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 2,098
- 1
- Inbox Settings
The Audit Trail
🚧 This feature has been deprecated as of September 1, 2019 for all new users who join Front. Overview The Audit Trail allows you to see a more detailed log of the actions taken on each message.…
- Frontadmin
- front
- 5 mths ago
- 2,051
- Security & Deliverability
Create Zoom meetings from comments
Overview You can create a Zoom meeting link directly from the comment bar in your Discussions or any conversation in Front, and your teammates can join the meeting with you immediately from there!…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 5 mths ago
- 965
- Work Together
Formatting your comments
Front's comment feature allows you to have internal dialogue with your team about a conversation. Check out these styling tips to better highlight parts of your comments.…
- Frontadmin
- front
- 5 mths ago
- 2 replies
- 2,301
- 1
- Jessye Levymoderator1 yr ago
- Work Together
Emoji reactions and custom emojis
Overview Emoji reactions allow you to quickly indicate your response to a comment, without the added noise and clutter of additional comments. They're a fun way for your team to express themselves…
- Natalie Kim
- Natalie_Kim
- 5 mths ago
- 349
- Work Together
How to start an internal discussion
Overview Internal discussions enable you to have quick chats with your teammates or with all the teammates of a shared inbox, right in Front. The two types of internal discussions you can have are:…
- Sarah Spangenberg
- Sarah_Spangenberg
- 5 mths ago
- 5 replies
- 3,587
- 1
- Kenji Hayward2 yrs ago
- Work Together
Understanding the conversation summary
Overview Front’s conversation summary provides a consolidated view of some key elements of a conversation without the need to scroll through the entire thread.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- 375
- Tags & Organization
How to use Comments (Video)
Commenting is one of Front's main team collaboration features. Watch this video for a step-by-step guide to commenting best practices.
- Whitney Drazovich
- Whitney_Drazovich
- 2 yrs ago
- 878
- Video Guides

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