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How to share and collaborate on drafts
Overview Shared drafts in Front allow teammates to easily collaborate and get feedback on a message prior to sending. Instead of writing a draft on your own or needing to forward a copy of the draft…
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Understanding comments
Overview Use comments to collaborate internally with your teammates. Only your team can see posted comments, so you can discuss the conversation amongst yourselves without having to forward the…
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How to assign a conversation
Overview Assign conversations to give every message a clear owner and ensure nothing falls through the cracks. You'll typically assign a conversation to the person on your team in charge of replying…
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Subscribing and unsubscribing from a conversation
Overview When you're a participant in a conversation in Front, you have two options: to subscribe to the conversation, or to unsubscribe from it. You can think of this like "following" or…
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How to use @mentions in comments
Overview When you need some help from a teammate, you can just @mention them in a comment instead of forwarding them the email to create a separate email thread or pinging them in Slack.…
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Use Shifts to manage work schedules
Overview Front's Shifts allow admins to easily set shift schedules for your team. Shifts automatically specify when teammates are available and can be assigned conversations.…
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How to set up a group scheduling link
Overview Group scheduling links allow you to share the availability of multiple team members in a single scheduling link. Only time slots that are available for all team members assigned to the link…