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How to set up the Google Business Messages channel
Overview Front's Google Business Messages channel allows you to manage messages received from leads or customers via Google Search or Google Maps directly in Front.…
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How to set up the Dialpad SMS channel
Overview Front’s Dialpad SMS channel allows you to connect a Dialpad SMS phone number as a channel to Front to send and receive messages. The Dialpad SMS channel is a premium channel available via a…
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How to set up the Telegram channel
Overview Front’s Telegram channel allows you to connect a Telegram bot as a channel to Front. If you’re not familiar with Telegram bots, they are easy to set up and essentially serve as an alias for…
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Using Front Chat
Overview Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your site visitors appear instantly in Front…
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How to set up a Twilio WhatsApp inbox in Front
👋 New to Front? Sign up for a free trial to start managing WhatsApp as a team Overview Millions of businesses use WhatsApp to communicate with their customers,…
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How to set up a Slack inbox in Front
Overview Note: This topic describes the channel capabilities of the Slack integration. These capabilities allow you to send and receive Slack messages from Front.…
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Auto-assign conversations on first reply
Overview Front has a helpful feature to aid your team in maintaining consistency in handling communications and ensuring there is an owner for every shared conversation.…
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How to move a channel from one inbox to another
Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. If you have multiple Workspaces,…
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Add and use shared inboxes
Overview A shared inbox is an organizational space where you can categorize or sort conversations. A shared inbox can have channels such as email, Twitter, or SMS feeding into it,…
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How to set up an Instagram inbox in Front
Overview Front’s Instagram channel allows you to connect an Instagram Business Account to receive and send direct messages (including Story Mentions and Story Replies) and comments directly from…
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How to create a custom channel in Front
Overview Front custom channels can be used to integrate practically any message source into Front, from SMS providers to live chat to to phone call logs.…
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Manage multiple domains in Front
Overview If your company has multiple domains, then you can manage all of them under the same Front account! For example, your company may own the domains cloudcontentconsulting.…
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How to set a default channel
Overview You may have access to several private and shared channels in Front, so it could be helpful for you to set up a default channel to compose from, if you frequently use the same one.…
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Explaining Front inboxes, empty inboxes, and channels
Overview The Front platform brings with it a new way of working that allows teams to create and build out custom workspaces using Front inboxes. Here's what you need to know.…
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How to change the display name (Sender info) next to your email address
Overview When you send an email, the display name that appears next to your email address is called the Sender info. In Front, Sender info is tied to the signature that you use when sending an email.…
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How to set a default signature for a channel
Overview You may have several signatures set up, and if you'd like to use different default signatures for different email addresses, you can set different default signatures for each channel.…
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How to remove a channel or delete an inbox
Overview When managing shared or individual inboxes, you may need to delete inboxes or remove channels. Let's first review the difference between the two:…
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Front email deliverability and DMARC records
Overview DMARC is an email authentication protocol that uses information about the sender in addition to SPF and DKIM deliverability records published for the sender's domain.…
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Recognize logged in users with Front Chat identity verification
Overview When you set up Front Chat, you can securely pass visitor email addresses to the Front Chat widget to recognize logged in users automatically. Instructions Step 1 Install the Front Chat…
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How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
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Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off, only teammates with access to that shared inbox can reply with,…
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How to Install Front Chat on a Squarespace Website
Overview Squarespace is a website builder that provides users an easy way to create a website. You can add a Front Chat widget to your Squarespace site to interact with your customers in a couple of…
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