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How to set up the Dialpad SMS channel
Overview Front’s Dialpad SMS channel allows you to connect a Dialpad SMS phone number as a channel to Front to send and receive messages. The Dialpad SMS channel is a premium channel available via a…
Henry Dornier
moderator
Henry_Dornier
updated
yesterday
60
Customer Beta
How to set up the Telegram channel
Overview Front’s Telegram channel allows you to connect a Telegram bot as a channel to Front. If you’re not familiar with Telegram bots, they are easy to set up and essentially serve as an alias for…
Henry Dornier
moderator
Henry_Dornier
updated
yesterday
66
Customer Beta
Using Front Chat
Overview Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your site visitors appear instantly in Front…
Front
admin
front
updated
8 days ago
31
replies
29,259
1
Last reply
Zaldy Gonzales
2 yrs ago
Inbox Basics
Recipient limits for each channel type
Overview Front integrates with different types of channels, which have varying numbers of total recipients you can send to, depending on the nature of the channel.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
2,285
Send Messages
How to set up a Twilio WhatsApp inbox in Front
👋 New to Front? Sign up for a free trial to start managing WhatsApp as a team Overview Millions of businesses use WhatsApp to communicate with their customers,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
2 mths ago
11
replies
9,494
Last reply
Helena Li
admin
1 yr ago
Add an Inbox
How to set up a Slack inbox in Front
Overview Note: This topic describes the channel capabilities of the Slack integration. These capabilities allow you to send and receive Slack messages from Front.…
Henry Dornier
moderator
Henry_Dornier
updated
6 mths ago
2,005
1
Add an Inbox
Auto-assign conversations on first reply
Overview Front has a helpful feature to aid your team in maintaining consistency in handling communications and ensuring there is an owner for every shared conversation.…
Front
admin
front
updated
1 mth ago
4,241
1
Inbox Settings
How to move a channel from one inbox to another
Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. If you have multiple Teams,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
2,706
1
Inbox Settings
Add and use team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. A team inboxes can have channels such as email, Twitter, or SMS feeding into it,…
Front
admin
front
updated
1 mth ago
23
replies
20,184
1
Last reply
Urszula
4 yrs ago
Inbox Basics
How to set up an Instagram inbox in Front
Overview Front’s Instagram channel allows you to connect an Instagram Business Account to receive and send direct messages (including Story Mentions and Story Replies) and comments directly from…
Henry Dornier
moderator
Henry_Dornier
updated
7 mths ago
2,603
Add an Inbox
How to create a custom channel in Front
Overview Front custom channels can be used to integrate practically any message source into Front, from SMS providers to live chat to to phone call logs.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
8 mths ago
3
replies
3,518
Last reply
Tal Sneed
3 yrs ago
Add an Inbox
Manage multiple domains in Front
Overview If your company has multiple domains, then you can manage all of them under the same Front account! For example, your company may own the domains cloudcontentconsulting.…
Front
admin
front
updated
3 mths ago
887
Inbox Basics
How to set a default channel
Overview You may have access to several private and shared channels in Front, so it could be helpful for you to set up a default channel to compose from, if you frequently use the same one.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
8 mths ago
7,228
Settings
Explaining Front inboxes, empty inboxes, and channels
Overview The Front platform brings with it a new way of working that allows teams to create and build out custom workspaces using Front inboxes. Here's what you need to know.…
Andersen Yu
admin
Andersen_Yu
updated
4 mths ago
3
replies
12,453
1
Last reply
Minh Hai Bui
4 yrs ago
What's Front?
How to change the display name (Sender info) next to your email address
Overview When you send an email, the display name that appears next to your email address is called the Sender info. In Front, Sender info is tied to the signature that you use when sending an email.…
Front
admin
front
updated
1 yr ago
1
reply
20,255
Last reply
Ben
4 yrs ago
Settings
How to set a default signature for a channel
Overview You may have several signatures set up, and if you'd like to use different default signatures for different email addresses, you can set different default signatures for each channel.…
Front
admin
front
updated
1 yr ago
1
reply
5,117
Last reply
jorge. marques
3 yrs ago
Inbox Settings
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
7,494
Inbox Settings
Front email deliverability and DMARC records
Overview DMARC is an email authentication protocol that uses information about the sender in addition to SPF and DKIM deliverability records published for the sender's domain.…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
updated
1 yr ago
1,306
Security & Deliverability
Recognize logged in users with Front Chat identity verification
Overview When you set up Front Chat, you can securely pass visitor email addresses to the Front Chat widget to recognize logged in users automatically. Instructions Step 1 Install the Front Chat…
Front
admin
front
updated
1 mth ago
1
reply
5,429
Last reply
Pascal Germain
3 yrs ago
Inbox Settings
How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
Front
admin
front
updated
6 mths ago
2,611
Add an Inbox
Allow all participants to reply in a conversation
Overview Channels in team inboxes have an All teammates can reply option. This is turned off by default. When turned off, only teammates with access to that team inbox can reply with,…
Lily Carter
Lily_Carter
updated
1 mth ago
522
Inbox Settings
Message volume limits
In Front, your conversations will thread together unless you have chosen the No Threading option. Conversations have a limit in the number of messages that thread together,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
2 wk ago
1,036
Send Messages
How to Install Front Chat on a Squarespace Website
Overview Squarespace is a website builder that provides users an easy way to create a website. You can add a Front Chat widget to your Squarespace site to interact with your customers in a couple of…
Raymond Ching
admin
Technical Support Engineer
Raymond_Ching
updated
2 yrs ago
604
Add an Inbox
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