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How to create a rule
Overview Rules save you time by automating repetitive processes. More information about understanding team and individual rules can be found in the Understanding rules article.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
2 days ago
10,158
1
Rules
Automate actions with rules
Overview For any team, you'll often find repeatable administrative tasks that can be automated — like assigning a specific type of conversation to an in-house expert or tagging certain messages for…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
4
replies
8,615
Last reply
Helena Li
admin
3 yrs ago
Rules
Out-of-Office rule
Whether you're celebrating the new year with a sunny vacation or lounging around in some comfy pajamas at home, don't forget to set an out-of-office reply to let your customers know when you're…
Front
admin
front
updated
1 mth ago
7,867
1
Inbox Basics
Use rules to set up auto-replies
Overview Use Front rules to set up auto-replies to respond to your customers during off hours, to acknowledge their message, or even to follow up when you haven't heard back from them.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 mths ago
3,506
Rules
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