assign to

  • Teammate status colors - See who's online

    Teammate status colors Collaboration works best when you know if your teammates are available! In Front, you'll be able to see your teammates' status via a colored bubble next to their name.…

    • Support Program Manager
    • Helena_Li
    • updated 1 mth ago
    • 1,456
    • Work Together

  • How to assign a conversation

    Overview Assign conversations to give every message a clear owner and ensure nothing falls through the cracks. You'll typically assign a conversation to the person on your team in charge of replying…

  • Automate actions with custom rules

    Overview For any team, you'll often find repeatable administrative tasks that can be automated — like assigning a specific type of conversation to an in-house expert or tagging certain messages for…

    • Support Program Manager
    • Helena_Li
    • updated 3 wk ago
    • 4replies
    • 10,393
    • Rules

  • Teammates list and their assignments [legacy]

    ⚠️ This is a legacy feature. Front accounts created after Jan 26, 2023 use Views. Overview The list of teammates in the Assigned conversations section of your sidebar will show you your teammates'…