How to enable Javascript

Admin controls

Views
Overview Views are a combination of filters that create a dynamic list of conversations that you can save and show in your sidebar. Define what conversations you want to see,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- updated 2 mths ago
- 3replies
- 5,721
- Last replyBen George1 yr ago
- Inbox Settings
SLA rules
Overview Service-level agreements (SLAs) are a commonly used tool to help businesses maintain a high standard for response times, and keep their customers happy.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 2 mths ago
- 8,326
- Rules
Setting up SendGrid SPF/DKIM DNS records in AWS
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- updated 2 mths ago
- 2,666
- Security & Deliverability
Customize when conversations bump up
Overview Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox. This is a company-level setting that Company Admins can control,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 5 mths ago
- 3,075
- 1
- Inbox Settings
3 powerful tools to simplify Front onboarding
Overview Front transforms your work email into a powerful platform that brings together all the people, messages, and apps you need to get work done. But as with any new system,…
- Sarah Spangenberg
- Sarah_Spangenberg
- updated 5 mths ago
- 872
- Admin Guides
Default roles and permissions
Overview Front allows you to designate different levels of access to different teammates. In addition to the Company Admin role, we provide two default teammate roles:…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- updated 6 mths ago
- 2,651
- Teammates
Your company and admin settings
Overview Access your company Front settings by clicking the gear icon on the top left corner of Front, and you will land on the Company settings. Here, you will see the company and team settings that…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 7 mths ago
- 1,353
- Teammates
Onboarding Resource Guide
Overview Whether you are introducing Front to a team of 2 or 20, onboarding is no easy task. This article outlines the resources you need to get any new user started with Front.…
- Whitney Drazovich
- Whitney_Drazovich
- updated 8 mths ago
- 2,279
- What's Front?
Admin roles
Overview Front has three levels of default users: Company Admins, Team Admins, and Team Members. As an admin, you have access to features and settings that Team Members do not.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 8 mths ago
- 2replies
- 5,837
- 1
- Last replyLemuel Chanadmin3 yrs ago
- Teammates
How admins can manage teammate settings
Overview Customize your teammates' settings so they can easily transition into Front. Front admins have access to manage their team members' preferences, signatures, and team inbox permissions.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 9 mths ago
- 9,701
- Teammates
Configure Domain Login for teammates to join Front automatically
Overview When your teammates sign up for Front, we can automatically detect whether they should join your Front team by their email domain. If you enable Domain Login for a domain,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 11 mths ago
- 2replies
- 1,344
- Last replyHelena Liadmin2 yrs ago
- Teammates
5 popular customer support workflows powered by Front
Front allows you to structure your workflow and route messages based on your team’s exact needs. Here are the most common support workflows our customers set up in Front that are used again and…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 yr ago
- 1,653
- Admin Guides
Admins Getting Started (Français)
Admin Guide (Français)
- Whitney Drazovich
- Whitney_Drazovich
- updated 2 yrs ago
- 279
- Admin Guides

Admin controls

Views

SLA rules

Setting up SendGrid SPF/DKIM DNS records in AWS

Customize when conversations bump up

3 powerful tools to simplify Front onboarding

Default roles and permissions

Your company and admin settings

Onboarding Resource Guide

Admin roles

How admins can manage teammate settings

Configure Domain Login for teammates to join Front automatically

5 popular customer support workflows powered by Front

Admins Getting Started (Français)

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