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Setting up SendGrid SPF/DKIM DNS records in Google Domains
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
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Default roles and permissions
Overview Front allows you to designate different levels of access to different teammates. In addition to the Company Admin role, we provide two default teammate roles:…
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SLA rules
Overview Service-level agreements (SLAs) are a commonly used tool to help businesses maintain a high standard for response times, and keep their customers happy.…
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Configure Domain Login for teammates to join Front automatically
Overview When your teammates sign up for Front, we can automatically detect whether they should join your Front team by their email domain. If you enable Domain Login for a domain,…
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Your company and admin settings
Overview Access your Front company settings by clicking the gear icon at the top right corner of Front, which will take you to Company settings. You will see the company and Workspace settings that…
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Customize when conversations bump up
Overview Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox in the Team section of your sidebar.…
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Views [legacy feature]
⚠️ This is a legacy feature. Front accounts created after Jan 26, 2023 use the new version of Views described here. Overview Views are a combination of filters that create a dynamic list of…
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5 popular customer support workflows powered by Front
Overview Front allows you to structure your workflow and route messages based on your team’s exact needs. Here are the most common support workflows our customers set up in Front that are used again…
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3 powerful tools to simplify Front onboarding
Overview Front transforms your work email into a powerful platform that brings together all the people, messages, and apps you need to get work done. But as with any new system,…
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Setting up SendGrid SPF/DKIM DNS records in AWS
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
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Admin roles
Overview Front has three levels of default users: Company Admins, Workspace Admins, and Standard Access users. As an admin, you have access to features and settings that Standard Access users do not.…
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How admins can manage teammate settings
Overview Customize your teammates' settings so they can easily transition into Front. Front admins have access to manage their team members' preferences, signatures, and shared inbox permissions.…
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