Reauthorizing your inbox

Overview

If you have your Gmail or Office365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may seem strange that we're asking you to do this after months of working in Front, here's why this could be happening to you.

Your authentication token can be revoked because:

  • You or an admin changed your account credentials
  • Front's access was revoked through your account
  • You do not use your token for an extended period of time
  • When Front attempts to renew our subscription to your email channel, but your email provider is unable to process the attempt

How it works

We notify teammates to re-authorize Gmail/Office 365 channels after the first request we make to the account fails.  Since there is a lag between when credentials are changed and access tokens are revoked, we only alert when the connection no longer works, and that alert should be immediate.  

Once re-connected, we automatically import any missed messages.

If this is happening consistently to your email account, over an extended period of time, please reach out to us through our contact form.


Instructions

From pop up notification

If you receive a pop up notification indicating that our account access was revoked, then for individual inboxes, you can click View Settings on the pop-up notification, and reauthorize your inbox.

For team inboxes, please have an admin reauthorize the channel from the Company settings. There should be a warning regarding the inbox that needs reauthorization, and the admin can follow the prompts to reauthorize it.

From settings

If you did not explicitly receive a notification that our access to your account was revoked, but would like to reauthorize a Gmail/Office365 channel, here's how you can do so.

Step 1

Click the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with.

Step 2

Go to Inboxes and select the inbox containing the channel that you'd like to reauthorize.

Step 3

Go to the Channels section for the inbox, and expand the settings for the channel. If this is a Gmail or Office365 sync channel, you will see the Reauthorize option.

Step 4

Click Reauthorize, and follow the prompts to enter your Google/Office365 login credentials.

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