How to connect a Microsoft 365 Groups email

If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email, please follow the steps outlined in this article.

Note: If you are looking to add an Office 365 Shared Mailbox to Front, please refer to our How to add an Exchange Online Shared Mailbox article instead.

• Microsoft Groups settings need to allow external guests (which can be configured through the admin panel)

• You'll also want to ensure the Groups setting is enabled to send copies of emails sent to the Group to its members

Step 1

Click the gear icon on the top right of Front and into the Company settings tab.

Step 2

Click on Inboxes on the left menu and create a new shared inbox.

Step 3

Click Channels on the left menu, then click the Connect a channel button.

Step 4

Choose Microsoft from the list, choose whether you are using Office 365 or On-premise Exchange server, then select Distribution Group or Microsoft 365 Group.

Step 5

Enter in the email address to connect as a channel, then click Continue.

Step 6

Select the inbox to connect to your channel, then click Save changes. All messages from your channel will route to this inbox by default.

Step 7

Copy the Front forwarding address that's generated.

Step 8

Navigate to the Group in Outlook or OWA (Outlook Web App) and click on the title of the Group to open its information.

Step 9

Switch to the Members tab, then click Add Member.

Step 10

Input the copied Front forwarding address. The address will be added as a guest.

Step 11

Navigate back to Front and click Send email, then click Send validation email to confirm. The orange banner will no longer display when the address has been validated.

Note: If you are adding a Microsoft 365 Groups email, you do not need to follow the Create new contact in your Office 365 Admin Center or Update group membership steps on the screen.

This feature is available on all plans.