How to enable and use the Chatdesk integration

Helena Liadmin
Support Program Manager
Helena_Li
updated 1 yr ago

Overview

Chatdesk uses machine learning to automatically tag customer feedback across email, chat, social media messages, app store reviews such as Amazon and Apple, and NPS/CSAT surveys used for product feedback.

This integration allows you to automatically tag messages that you receive in Front so that you can have granular insights into your returns, and identify opportunities to drive repeat sales.

Instructions

Step 1

Follow Chatdesk’s setup guide to get started.

Step 2

You should end up with a Front rule, similar to below:

Step 3

You'll then be able to see your message trends in Chatdesk:

Chatdesk developed and maintains this integration, so if you encounter any bugs or technical issues, please reach out to their team at support@chatdesk.com.