How to enable and use the Chatdesk integration


Chatdesk uses machine learning to automatically tag customer feedback across email, chat, social media messages, app store reviews such as Amazon and Apple, and NPS/CSAT surveys used for product feedback.

This integration allows you to automatically tag messages that you receive in Front so that you can have granular insights into your returns, and identify opportunities to drive repeat sales. 


Step 1

Follow Chatdesk’s setup guide to get started.

Step 2

You should end up with a Front rule, similar to below:

Step 3

You'll then be able to see your message trends in Chatdesk:

Chatdesk developed and maintains this integration, so if you encounter any bugs or technical issues, please reach out to their team at


This feature is available on all plans.

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 1 yr agoLast active
  • 568Views
  • 1 Following