Front's plans and pricing

Overview

Front offers three plans you can choose from: StarterPrime, and Enterprise. Each plan unlocks a different set of productivity features to help you and your team work more effectively together. Get started from our pricing page!


Plans

Starter

For growing businesses under 10 teammates to get up and running with all our best core features.

Cost: $19 per person, per month, billed annually / $24 per person, per month, billed monthly

Features:

Prime

For professional teams up to 50 teammates looking to scale and optimize customer communications with automations and analytics.

Cost: $49 per person, per month, billed annually only

Features:

  • All the benefits of the Starter plan, as well as the changes listed below.
  • Channels: Unlimited number of all channel types, including Voice channels.
  • Team size: Maximum of 50, minimum of 5. Each license priced at the cost listed above.
  • Rules: Unlimited customized basic, advanced and SLA rules with the full rule builder.
  • Integrations: Unlimited use of all integrations, including access to API to build custom plugins.
  • API: 100 requests/minute.
  • Analytics: Unlimited reports to measure response times and trends.
  • Sequences: Mail merge sequences for email channels.

Enterprise

For large-scale organizations that require streamlined administration and centralized controls with the all-inclusive package.

Cost: $99 per person, per month, billed annually only

Features:

  • All the goodness of the Prime plan, as well as the changes listed below.
  • Team size: No maximum, minimum of 10. Each license priced at the cost listed above.
  • API: 200 requests/minute.
  • Teams: Separate users into multiple Teams, each with their own resources and settings.
  • Custom views
  • Company rules
  • Shifts: Automatic shift transition management.
  • Custom roles & permissions: Customize what actions users can take.
  • Teammate templates: Create templates for one-click user setup.
  • SSO: Allow users to sign into Front using your SSO.
  • SCIM provisioning: Automatically provision your users for Front.
  • Teammate activity exports: Track logins and time spent on Front.
  • Onboarding: Tailored onboarding service for your team.
  • In-app support: Any teammate can chat us for support.

FAQ

What currency do you accept?

US dollars ($)

How can I pay?

The simplest way is to add your credit card in in-app billing.

You can also pay by wire transfer or ACH if you purchase annually. If your IT department requires ACH or wire transfer, please contact our Sales team at sales@frontapp.com. For more information visit this help article.

How can I add licenses?

You can add a license through Settings > Teammates > Invite a Teammate. When you add a new teammate, we will charge you a prorated amount between when they were added and the next billing statement. You won't receive a bill immediately though. To keep your inbox tidy and invoices simple, Front will aggregate all charges for new users in a given month, and send one consolidated bill your way.

Additionally, you can also purchase additional licenses via Settings > Billing.

How can I change my billing information?

You can change your billing information in in-app billing and click on Edit payment details. For more information visit this article.

How do I see my past invoices?

You can see your past invoices in in-app billing and select View invoices. For more information visit this article.

What is your refund policy?

You can cancel your Front subscription at any time. However, the monthly or annual payment you've made is nonrefundable and will not be issued as a credit to your account for future use, per our Terms of Service. Your team will remain liable for the entire upfront fee associated with the subscription period chosen, even upon early termination.

Why am I required to buy 2 licenses on Starter?

Front is built to be a collaborative platform and most features are best showcased with multiple teammates. In order to get the most out of your Front subscription, we require you to have at least 2 teammates on the plan.

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