Automatically categorize your emails
If you're reading this, you're probably looking for a more automated way to obtain insights on your emails, and a better way to track the topics of your conversations and what your customers are contacting you about. You can use a combination of rules, message templates, and tags to do just that!
Think about what you're aiming to learn by categorizing your emails. What are the categories and topics that you want to track?
Create tags for each of these categories.
Step 3 (optional)
Create message templates for your team to use when handling frequently asked questions or common topics.
Create rules to automatically tag conversations based on keywords that relate to the category you'd like to track.