How to enable and use the HipChat integration

  • Helena Liadmin
  • Support Program Manager
  • Helena_Li
  • updated 11 mths ago

Overview

The HipChat integration allows you to define rules that automatically post Front messages as notifications to HipChat Rooms.

Like other integrations, you need to be an admin in order to enable the HipChat integration.


Instructions

Part 1: Enable integration

Step 1

Click the gear icon on the top right of Front and into the Company settings tab, and select Integrations from the left menu.

Step 2

Select HipChat from the list of integrations. Click to the Settings tab and toggle on Enabled.

Step 3

Log into HipChat to locate your Auth Token and Room ID in HipChat.

In order to find your Auth Token, you need admin access in HipChat.

Step 4

Click the Group admin tab. You will only see this tab if you are logged in as a HipChat admin.

Step 5

Click API.

Step 6

Enter your password, and click Submit.

Step 7

Create a new token for Front. Use the dropdown to select Notification type. Give it any label you wish, but we suggest something like Front-integration. Then click Create.

Step 8

Copy the token you created.

Step 9

Go back to your HipChat settings in Front, and paste the token in the Auth Token field.

Step 10

Next, you will need to locate the Room API ID for your default HipChat Room where Front messages will be sent. You will be able to specify different Rooms for messages to be sent to with Front rules, but this Room will serve as the default.

Going back to the HipChat homepage, select Rooms.

Step 11

In the Room list, click the Room you would like Front to post.

Step 12

Copy the Room API ID.

Step 13

Go back to your HipChat settings in Front, and paste the Room ID in the Room ID field.

Step 14

Click Save to finish enabling the HipChat integration.

Part 2: Create rule in Front

Step 15

Create a new team rule and set up your When and If conditions.

Step 16

For your Then condition, select Send to HipChat. You will be able to send a notification to a specific HipChat Room.

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 11 mths agoLast active
  • 2014Views
  • 1 Following