Messages with templates

  • updated 10 days ago
Purpose Show overall usage of team message templates. Although not always possible for every team, a high number indicates the team’s communication motions are well-optimized.
Definition Count of all outbound messages using a team message template during the time period of the report, divided by all outbound messages sent during the reporting period.
Location & attribution
FAQ
  • Auto-replies sent by rules or vacation responders do not count as messages sent with or without templates.
  • Messages sent by sequences do not count as messages sent with or without templates.
  • Message sent with private message templates are not included.
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