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Messages with templates

  • updated 3 mths ago
Purpose Show overall usage of message templates. Although not always possible for every team, a high number indicates the team’s communication motions are well-optimized.
Definition Count of all outbound messages using a message template during the time period of the report, divided by all outbound messages sent during the reporting period.
Location & attribution

 
FAQ
  • Auto-replies sent by rules or vacation responders do not count as messages sent with or without templates.
  • Messages sent by sequences do not count as messages sent with or without templates.
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