| Purpose |
Show overall usage of shared message templates. Although not always possible for every team, a high number indicates the team’s communication motions are well-optimized. |
| Definition |
Count of all outbound messages using a shared message template during the time period of the report, divided by all outbound messages sent during the reporting period. |
| Location & attribution |
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| FAQ |
- Auto-replies sent by rules or vacation responders do not count as messages sent with or without templates.
- Messages sent by sequences do not count as messages sent with or without templates.
- Message sent with private message templates are not included.
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