How to enable and use the Surfboard integration
Surfboard provides customer service teams with simpler, smarter and fairer planning tools so they can organize themselves in order to delight customers with quick response times without burning out their team.
Through this integration, Surfboard extracts data from Front conversations to build forecasts and calculate the number of people required on each channel at any point in time. We use this data plus the availability, skills, preferences and contract types of your team to create fair shift plans and schedules.
Follow Surfboard's setup guide to set up the integration.
Surfboard maintains this integration, so if you have any questions please reach out to their team at firstname.lastname@example.org.
This feature is available on all plans.