How to enable and use the Surfboard integration

Overview

Surfboard provides customer service teams with simpler, smarter and fairer planning tools so they can organize themselves in order to delight customers with quick response times without burning out their team.

Through this integration, Surfboard extracts data from Front conversations to build forecasts and calculate the number of people required on each channel at any point in time. We use this data plus the availability, skills, preferences and contract types of your team to create fair shift plans and schedules.

You must have Front company admin permissions to set up the integration.


Instructions

Follow Surfboard's setup guide to get started.

Surfboard developed and maintains this integration, so if you have any questions please reach out to their team at support@teamsurfboard.com.


Pricing

This feature is available on all plans.

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