How Front automatically creates contacts

Overview

Front allows the option to automatically create contacts for people that you and your team sends to and receives from. These automatic contacts appear in contact autocomplete and in the search results of the Contacts Manager. You can adjust your automatic contact creation settings by following the steps below.


Automatic contact options

There are four different settings for when to automatically create contacts:

  • Never - contacts will never be created automatically. If you want a contact created, it must be done manually. 
  • For received message - contacts will only be created when you receive a new inbound message.
  • For sent message - contacts will only be created when you send an outbound message.
  • Always - contacts will always be created upon sending or receiving a message.

This is a company-level setting that will apply to both company and all private contacts once you set it up.


Instructions

Step 1

Click the gear icon on the top right of Front and into the Company settings tab, and select Preferences.

Step 2

Click the Contacts tab.

Step 3

Select from the Automatically create contact dropdown.

Step 4

Now, automatic contacts will show in the Contact Details panel when you're viewing a conversation or when you search in your Contact Manager. From both places, you can set the contact to be a Company or Private contact.


FAQ

Why doesn't the contact have a name?

You might see automatic contact records where the name is an email address. This happens because the person did not configure their sender name in their email settings, so Front could not fetch the correct name field. Front will only add a name if the sender has set up their sender name on their end. In these cases, you will need to manually edit the name for the contact. 

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  • Hi, 
    I can't find the "Contacts" tab in my settings. 
    Is this available for any Front version ?

    William 

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  • Hi William, the Settings > Contacts tab is only visible under Company settings, not Individual settings. Company settings are accessible only by admins of your Front organization. Please reach out to support@frontapp.com if you need any further help!

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