How to set up a Sunshine Conversations (formerly Smooch) inbox in Front

Overview

Front's Sunshine Conversations inbox integration allows you to live chat with your customers directly from Front so that all customer interactions occur in one place.


Instructions

Step 1

Click the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with.

Step 2

Click on Inboxes on the left menu and Add an individual inbox or Add a team inbox, depending on which space you're in. Fill in the name and description of this inbox.

Step 3

Choose Sunshine Conversations from the channel menu.

Step 4

Retrieve your Key ID and Secret by logging in to the Sunshine Conversations website. Select Settings.

Step 5

Scroll down to the Secret Keys section and copy and paste the Key ID and Secret into Front. If you have none, create one for your application.

Step 6

Click Verify account to finish setting up the Sunshine Conversations inbox.

Step 7

Complete the remainder of the inbox settings, and click Finish.


Pricing

This feature is available on all plans.

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