How to edit a message template

Overview

Message templates can be edited at any time. If you haven't gotten around to creating a message template, we highly recommend you do, as they allow you to respond faster to inbound messages.


Instructions

From the composer

Step 1

In the composer, click the message templates icon to open the menu, and find the message template you want to edit.

Step 2

When you hover over the message template, you will see a preview of it to the right. Click the 3 vertical dots on the top right of the preview, and click Edit in Settings.

Step 3

You will land in the Settings menu on this message template, where you can make the desired edits.

From Settings

Step 1

Click the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with, and select Message templates.

Step 2

Find the message template you'd like to edit by typing in the search or by scrolling through the list. Click to open it.

Step 3

Make your edits and click Save changes


Organize with folders

Use folders to organize your individual and team message templates. See here to learn how.

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