How to enable and use the Forumbee integration

Overview

Forumbee provides branded community forums for customer discussions, feedback, support articles, and more. This integration brings your Forumbee knowledge base to your fingertips in Front, so you can search your Forumbee community topics and articles and easily add links to them in your emails.

Like other integrations, you need to be an admin in order to set up the Forumbee integration.


Instructions

Step 1

Log in to your account from the Forumbee website.

Step 2

Go to your Dashboard, click the Integrations tab, then select Front.

Step 3

Copy the URL provided.

Step 4

In Front, click the gear icon on the top right of Front and into the Company settings tab. Select Plugins & API from the left menu, and click Add a plugin.

Step 5

Enter the name of the integration plugin. In this case, we suggest Forumbee. Then paste the URL you have copied in the Endpoint box.

Step 6

Select Legacy (deprecated) from the SDK version field.

Step 7

Click Save to finish setting up the Forumbee integration.

Step 8

Go back to your Front inbox view and select Forumbee from the integrations switcher.

Step 9

You should now be able to search for and attach Forumbee articles to your messages directly from Front. 

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